Studies consistently show that Google reviews dominate the field, with about 60% of respondents choosing it as the most important review site when they want to hire a lawyer. Other review sites like Facebook and Yelp each received less than 20%, with Avvo in the unique numbers. Alert Communications offers 24/7 services, bilingual virtual receptionists and large call centres for high-volume law firms that make hundreds of calls a day. As they focus exclusively on the legal industry, they also train their receptionists in legal terminology and offer other practical services to lawyers. Answering Legal seems to be a kind of hybrid between Alert Communications and Ruby Receptionists. They function more like a call center for large enterprises, similar to Alert Communications. But answering phone calls, forwarding and receiving messages is still his main goal, more like Ruby. Alert Communications has been in business since 1965 and has worked with thousands of lawyers. In fact, they work exclusively in the legal industry and are more likely to use a call center approach to ingesting clients than other virtual receptionists (who usually pick up the phone and pass it on to you). UpCounsel allows you to easily manage all your communications in one place. The platform offers timed phone calls and free document management. Another great feature that sets them apart from the competition is their mobile app. With the app, you can manage your default availability, set up “out of office hours” when you don`t want to receive calls, make outgoing calls from your work phone number, track your call log, and more.
You can do all this from anywhere with your smartphone. When you hire us for legal work, you can choose the categories and subcategories of legal services that meet your needs. We can carry out document reviews and preparations, contracts, agreements and legal research – essentially anything you need apart from advice or just an apology. Whatever a traditional law firm can do in these areas, so can we. Smith.ai is a 24/7 virtual receptionist service, specializing in converting new potential customers who contact you by phone, SMS, chat or Facebook message. They have expertise in individual and boutique law firms as well as other small and medium-sized businesses. Their North American-based receptionists answer more than just calls and take messages – they select potential customers based on your criteria, schedule appointments on your calendar, accept payments for consultations and services, and make outbound calls to follow up quickly with online leads. Their pay-per-call prices are also cheap. They offer text messages between you and your team of receptionists to streamline communication, and you can also receive SMS notifications for new calls if you`re not available to accept them. While Gabbyville doesn`t currently have a mobile app, he hinted that it`s in development and coming soon.
When you sign up for a Ruby account, you receive a personalized local business phone number. You can transfer this number to different lines if multiple people interact with customers over the phone. They explain what virtual receptionists should say and how they should handle calls (e.B forward, accept the message, leave voicemail). You manage the rest, including notifying you of new calls via email or SMS when you`re not available. While some of these features may not be useful for a law firm, it`s always nice to work with tech-savvy suppliers and business partners, as technology plays a key role in running any type of modern business. If you are a solo lawyer with a low volume of calls and are looking for the cheapest option, Nexa is a good virtual receptionist service to consider. Their starter plan is only $200/month and gives you 33-50 calls per month. Assuming an average call duration of about 2-3 minutes.
We charge $9 per month for our Law on Call service. This gives you instant access to a licensed lawyer upon request. No planning. No paralegals responding and distracting. A licensed lawyer will answer your call. When the lines are busy, you can wait while waiting or leave a message to receive a reminder in the queue. No B.S. Instant Legal Services. Immediate help. Unlimited calls.
Do you also need a full legal job? No problem. Our team of lawyers also provides traditional legal services to our Utah clients at low hourly rates, which includes working on agreements, contracts, document reviews, document preparation, legal research – you name it – all at your fingertips. We use our law on call business as our customer service call center. The only difference is that the people on the other end of the line are lawyers who can give you legal advice right away. Smart technology features include the ability to set your availability by simply sending a TEXT MESSAGE COMMAND that is automatically processed by Smith.ai, and the ability to set call priorities so that calls from specific phone numbers are automatically handled in a specific way. Ruby is probably the most widely used virtual receptionist service for small law firms and is known for providing top-notch service. .